| 省市 | 旅游投诉量 | 受理量 | 结案量 | 受理率 | 结案率 | 赔偿金额 | 法定时限结案量 | 法定时限结案率 | 接收案件总数 | 待受理总数 | 正在处理总数 | 不予受理总数 | 法定时限旅游投诉量 | 无凭证结案量 | 已移交总数 | 已退回总数 | 法定时限受理量 | 法定时限受理率 | 平均结案时间 | 法定时限平均结案时间 |
| 合计 | 2583 | 2465 | 2266 | 95.43% | 87.73% | 3998009.25 | 2228 | 95.05% | 3005 | 7 | 164 | 111 | 2344 | 0 | 35 | 422 | 2266 | 96.67% | 25.45 | 26.24 |
| 辖区 | 1 | 0 | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0.00% | 0.00 | 0.00 |
| 广州市 | 809 | 782 | 722 | 96.66% | 89.25% | 1398231.68 | 714 | 98.08% | 880 | 0 | 60 | 27 | 728 | 0 | 0 | 71 | 715 | 98.21% | 24.41 | 25.07 |
| 韶关市 | 26 | 26 | 24 | 100.00% | 92.31% | 10000 | 21 | 100.00% | 28 | 0 | 2 | 0 | 21 | 0 | 0 | 2 | 21 | 100.00% | 26.32 | 27.18 |
| 深圳市 | 1344 | 1308 | 1190 | 97.32% | 88.54% | 2132130.88 | 1200 | 95.77% | 1652 | 0 | 84 | 36 | 1253 | 0 | 34 | 308 | 1228 | 98.00% | 27.96 | 28.70 |
| 珠海市 | 58 | 56 | 55 | 96.55% | 94.83% | 15446 | 49 | 96.08% | 58 | 0 | 1 | 2 | 51 | 0 | 0 | 0 | 49 | 96.08% | 11.20 | 13.02 |
| 汕头市 | 13 | 13 | 12 | 100.00% | 92.31% | 8543 | 10 | 100.00% | 14 | 0 | 1 | 0 | 10 | 0 | 0 | 1 | 10 | 100.00% | 17.70 | 19.74 |
| 佛山市 | 82 | 48 | 45 | 58.54% | 54.88% | 27688 | 44 | 61.11% | 93 | 1 | 3 | 33 | 72 | 0 | 0 | 11 | 46 | 63.89% | 24.19 | 26.60 |
| 江门市 | 16 | 15 | 15 | 93.75% | 93.75% | 9418.7 | 12 | 92.31% | 21 | 0 | 0 | 1 | 13 | 0 | 0 | 5 | 12 | 92.31% | 10.59 | 12.23 |
| 湛江市 | 10 | 10 | 10 | 100.00% | 100.00% | 22774 | 9 | 100.00% | 10 | 0 | 0 | 0 | 9 | 0 | 0 | 0 | 9 | 100.00% | 10.80 | 10.99 |
| 茂名市 | 5 | 5 | 4 | 100.00% | 80.00% | 276 | 5 | 100.00% | 5 | 0 | 1 | 0 | 5 | 0 | 0 | 0 | 5 | 100.00% | 24.93 | 25.63 |
| 肇庆市 | 7 | 3 | 3 | 42.86% | 42.86% | 0 | 3 | 50.00% | 11 | 3 | 0 | 1 | 6 | 0 | 0 | 4 | 4 | 66.67% | 31.72 | 31.72 |
| 惠州市 | 38 | 35 | 35 | 92.11% | 92.11% | 236484 | 26 | 92.86% | 40 | 0 | 0 | 3 | 28 | 0 | 0 | 2 | 26 | 92.86% | 12.02 | 13.21 |
| 梅州市 | 14 | 13 | 12 | 92.86% | 85.71% | 300 | 10 | 90.91% | 15 | 0 | 1 | 1 | 11 | 0 | 0 | 1 | 10 | 90.91% | 21.18 | 21.29 |
| 汕尾市 | 5 | 5 | 5 | 100.00% | 100.00% | 600 | 3 | 100.00% | 5 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 3 | 100.00% | 21.57 | 20.97 |
| 河源市 | 5 | 5 | 2 | 100.00% | 40.00% | 0 | 0 | 0.00% | 5 | 0 | 3 | 0 | 3 | 0 | 0 | 0 | 3 | 100.00% | 157.44 | 0.00 |
| 阳江市 | 7 | 7 | 7 | 100.00% | 100.00% | 2730 | 6 | 100.00% | 8 | 0 | 0 | 0 | 6 | 0 | 0 | 1 | 6 | 100.00% | 29.43 | 29.46 |
| 清远市 | 49 | 45 | 43 | 91.84% | 87.76% | 1739 | 38 | 88.37% | 54 | 1 | 1 | 3 | 43 | 0 | 1 | 5 | 41 | 95.35% | 17.33 | 14.66 |
| 东莞市 | 35 | 35 | 29 | 100.00% | 82.86% | 5468.6 | 24 | 100.00% | 45 | 0 | 6 | 0 | 24 | 0 | 0 | 10 | 24 | 100.00% | 17.77 | 20.00 |
| 中山市 | 24 | 22 | 21 | 91.67% | 87.50% | 55551.39 | 17 | 94.44% | 25 | 0 | 1 | 2 | 18 | 0 | 0 | 1 | 17 | 94.44% | 22.24 | 24.39 |
| 潮州市 | 4 | 4 | 4 | 100.00% | 100.00% | 10220 | 6 | 100.00% | 4 | 0 | 0 | 0 | 6 | 0 | 0 | 0 | 6 | 100.00% | 16.72 | 12.79 |
| 揭阳市 | 12 | 11 | 11 | 91.67% | 91.67% | 3622 | 9 | 100.00% | 12 | 1 | 0 | 0 | 9 | 0 | 0 | 0 | 9 | 100.00% | 21.53 | 25.68 |
| 云浮市 | 6 | 5 | 5 | 83.33% | 83.33% | 20800 | 6 | 85.71% | 6 | 0 | 0 | 1 | 7 | 0 | 0 | 0 | 6 | 85.71% | 45.18 | 44.58 |
| 顺德区 | 13 | 12 | 12 | 92.31% | 92.31% | 35986 | 16 | 94.12% | 13 | 0 | 0 | 1 | 17 | 0 | 0 | 0 | 16 | 94.12% | 18.65 | 16.69 |
| 数据截止日期：2019年11月30日 接收投诉总量:3005 受理量:2465 结案量:2266 赔偿金额:3998009.25 法定时限旅游投诉量:2344 法定时限结案量:2228 待受理总量:7 正在处理总量:164 已移交总数:35 不予受理总数:111 受理率:95.43% 结案率:87.73% 法定时限结案率:95.05% | ||||||||||||||||||||
